View Instructions on how to access the AAUA Helpdesk

Please read through the following
steps in order to utilize the AAUA Helpdesk;
1. Go to www.aaua.freshdesk.com and
click on Login.
2. Next is to click on login using google .
3. Enter your official email address
already created for you i.e YourMatricNo
or Jambreg @aaua.edu.ng as your
Username followed by your Password.
( Note: - You do not need to sign up)
4. Add and submit a new ticket; stating
your request/complaint (An
administrator at ICTAC AAUA will
respond to your request shortly usually
within 24hours).
5. Visit www.mail.aaua.edu.ng and login
with your official email i.e YourMatricNo
or Jambreg@aaua.edu.ng as your
Username followed by your Password.
6. Check your inbox to find a support
ticket link number for you to track and
know the status of the ticket you
posted earlier. E.g you will see
something like this in your mail -
https://aaua.freshdesk.com/helpdesk/
tickets/7 ( Note: - All you need to do is
to check your mail and click on the link
to know the status of your request )
7. Once your request has been treated,
you will receive a mail in response to
that effect accordingly.
Note: - You do not need to visit the
TAC AAUA unless otherwise stated by the
dministrator in the response to your ticket. Also,
tudents who sign up or login with any other
mail address besides the official AAUA email
ddress given to them will be discarded ).
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